Returns

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, we regret that we are unable to offer you a refund or exchange.

Shipping Costs

We offer the following delivery options:

Standard Delivery – FREE to all mainland UK orders. Delivers within 4 to 7 business days after shipping.

Next Day Delivery

£6.95 – orders placed before 1pm for delivery the next day. Excludes weekends.

At checkout, you will be prompted to choose a shipping method for your order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

If you choose to upgrade your shipping method to Next Day Delivery, your order must be received and clear credit authorisation by 1PM GMT or it may not be processed until the following business day. Business days are Monday-Friday, excluding bank holidays within the United Kingdom.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@savilrowfragrance.com

Exchanges

We only replace items if they are defective or damaged.  If you wish to exchange it for the same item, send us an email at info@savilrowfragrance.com and send your item to: Icon Partnership, 40 High Street, Oakley, Beds, MK43 7RG

Shipping

To return your product, please mail your product to: Icon Partnership, 40 High Street, Oakley, Beds, MK43 7RG

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.